HELP & FAQ

TRUST & SAFETY

If something is not done to your expectations, please let us know. We have a 24 hour satisfaction guarantee.  Contact us if you are not 100% satisfied and we will schedule a re-clean.  If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Wexford Cleaning certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

OUR SERVICES

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly with Wexford Cleaning moving forward!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Vacuum baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

 

You can book your Wexford cleaning services 24 hours a day on our booking page here.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly with Wexford Cleaning moving forward! Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

  • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

You can book your Wexford Cleaning services 24 hours a day on our booking page here.

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople, etc) working in the space. And we will need electricity and water!

Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Bathrooms

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Kitchen

Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected

 

All Rooms

Wipe down window sills
Vents dusted and wiped down
Blinds dusted
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

You can book your Pittsburgh PA cleaning services 24 hours a day on our booking page here.

MANAGE YOUR ACCOUNT

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account using the button at the bottom of our webpage.

You can submit a password change request on the customer login page.  Simply click the log in button at the bottom of our webpage.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

Log into your account by using the login button at the bottom of our webpage.

Then simply click on the Payment Methods tab at the top to update your card on file. Your new card will automatically be noted as your default card.

GETTING STARTED

Simply go to our booking form and schedule your appointment online. you can quickly access our booking form by clicking here.  Alternatively, you can give us a call if there are any issues at all.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We provide home cleaning in Pittsburgh and the surrounding area.   Locations include: Wexford, Cranberry Township, Sewickley, Fox Chapel, Gibsonia, Hampton, Franklin Park, Oakmont, Moon, Mars, Robinson Township, Carnegie, Shady Side, Squirrel Hill, Point Breeze, Highland Park, Ben Avon, Beaver, Lawrenceville, Bethel Park, Mt. Lebanon, Mt. Washington, and Ross Township.

You can book your cleaning services 24 hours a day on our booking page here.

Sure thing. You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

 

You can book your Wexford Cleaning services 24 hours a day on our booking page here.