You booked a cleaning — nice. Now you're wondering if you need to do something before the team shows up. Maybe vacuum a little? Hide the pile of mail on the counter? Wipe down the sink so the cleaners don't judge you?
Short answer: no. Here's what actually helps, what doesn't matter, and what to expect when we're done.
1. You Don't Need to Clean Before We Arrive
This is the most common thing we hear: "Sorry about the mess." Please don't apologize. That's literally why we're here.
The one thing that does help: pick up loose items from floors and surfaces. Toys, shoes, clothes, mail — anything that would prevent our team from reaching the surface underneath. You don't need to organize or deep-tidy. Just clear the path so we can do our job well. That's it.
2. Secure Your Pets
We love animals — genuinely. But vacuums are loud, strangers are stressful, and a nervous dog following the cleaner from room to room slows everything down. Cats tend to hide on their own, but some will bolt through an open door if given the chance.
The easiest solution: put your dog in a bedroom, the backyard, or take them for a walk during the appointment. For cats, just let us know they're around so we can be mindful of doors. Your pets will be much happier, and our team can work faster and more thoroughly.
3. Let Us Know About Special Surfaces or Sensitivities
If you have hardwood floors that need a specific product, a marble countertop that can't handle acidic cleaners, or a family member with chemical sensitivities — tell us. We use professional-grade products by default, but we're happy to adjust.
The best time to mention this is during booking. You can add a note in the "Anything else we should know?" field, or just leave a sticky note on the surface when we arrive. We'd rather know upfront than risk damaging something that matters to you.
4. Decide If You'll Be Home
Totally up to you. Some clients like to be around. Others prefer to come home to a clean house without being underfoot. Both are completely fine, and neither is unusual.
Many of our Pittsburgh and North Hills clients provide a spare key, garage code, or lockbox access. Every Wexford Cleaning team member is background-checked, insured, and vetted before they ever enter a client's home — so you can feel confident leaving your house in our hands. If you're home, we just ask that you stay out of the rooms we're actively cleaning so we can stay on schedule.
5. What to Expect When We're Done
After every visit, your surfaces will be wiped and dust-free, floors vacuumed and mopped, bathrooms sanitized, kitchen cleaned, trash emptied, and beds made. We follow a detailed, room-by-room checklist so nothing gets missed — whether it's your first appointment or your fiftieth.
If anything isn't right, contact us within 24 hours at 412-981-1122 or admin@wexfordcleaning.com and we'll send a team back to re-clean the area at no charge. That's our satisfaction guarantee, and we mean it.
Frequently Asked Questions
Do I need to tidy up before my house cleaner arrives? No — just pick up loose items from floors and surfaces so our team can reach what's underneath. You don't need to pre-clean, organize, or tidy up beyond that.
Should I be home when the cleaner comes? That's entirely up to you. Many Wexford Cleaning clients provide a key or garage code and come home to a clean house. All team members are background-checked and fully insured.
What if something isn't cleaned the way I expected? Contact us within 24 hours and we'll send a team back to fix it at no charge. That's our 100% satisfaction guarantee.
Do I need to provide cleaning supplies? No. Wexford Cleaning brings everything needed — professional-grade products and all equipment. Just have the home accessible and we'll handle the rest.
Questions before your first visit? Call us at 412-981-1122 — available Mon–Sat, 8 AM to 6 PM. Or book online in 60 seconds. Serving Pittsburgh, Wexford, Cranberry Township, Fox Chapel, Sewickley, and 47 communities across the greater Pittsburgh area.