Your cleaning team is scheduled. You've blocked off the time and made the call. Now what?
A few simple steps before we arrive can make a real difference in how much gets done and how good everything looks when you walk back in. This isn't about cleaning before the cleaners come. It's about making room so the actual cleaning can happen.
Here's what works.
Pick Up Clutter Before We Arrive
We clean surfaces. We don't sort through piles or make decisions about where your things belong. So if counters, floors, and furniture are covered in stuff, that's what we're working around instead of cleaning underneath.
It doesn't have to be spotless. Just clear enough that we can reach what needs to be cleaned.
Ten minutes the morning of your appointment makes a real difference:
- Clear kitchen and bathroom counters
- Move toys, shoes, and bags off the floors you want vacuumed or mopped
- Put dishes in the sink or dishwasher rather than leaving them scattered
That's it. You don't have to dust or wipe anything down. That's our job.
Leave Notes for Anything That Needs Extra Attention
Your regular cleaning team will learn your home over time. But if there's something specific you want focused on during a particular visit, leave a note or flag it in your booking.
Some common ones we hear from Pittsburgh homeowners:
- "The guest room needs extra attention today, we had visitors this weekend"
- "Please skip the front bedroom, my toddler is napping"
- "The stovetop got a little rough this week, can you give it more time?"
We'd rather know upfront than miss something that mattered to you. The 100% satisfaction guarantee means we'll come back within 24 hours if something doesn't meet the mark, but a quick note ahead of time usually handles it.
Secure Your Pets
We love that so many families in Cranberry Township, Wexford, and across the North Hills have dogs and cats. We use products that are safe around them. But having pets loose during a cleaning creates delays and makes it harder to do the job right.
If your pet is anxious around unfamiliar people or new sounds, plan to have them in a separate room or outside during the visit. Crated or settled pets mean the team can move through the house without interruptions.
If you have a dog who does fine with strangers, that's usually not a problem. Just let us know in your booking notes so we're not surprised at the door.
Decide on Access Before Your First Visit
If you're home during your cleaning, great. If you'd rather be out, that's fine too. A lot of our clients in the Pittsburgh suburbs give us a key or a door code and don't think about it again.
Every cleaner on our team is background-checked and fully insured. We take the trust that comes with holding a key seriously. It's part of the reason clients stay with us for years.
A few things to sort out before your first visit:
- How will we get in?
- Where should we park?
- Any codes, gates, or alarm instructions we need?
- Do you have pets that need to be accounted for?
Getting these details settled on the front end means there's no scramble on the day of your cleaning.
You Don't Have to Be Home
One of the things our clients appreciate most is not having to rearrange their day around us. You can be at work in downtown Pittsburgh, at school pickup in Fox Chapel, or running errands in Sewickley. When you get back, the house is clean.
If it's your first time using a cleaning service, being home the first visit is a good way to meet the team and make sure everything lines up with what you expected. After that, most clients hand over access and let us handle it.
The team shows up, does the work, and checks out. You come home to a clean house. That's the whole point.
Ready to book? Get a free estimate and schedule your first cleaning in about 60 seconds at wexfordcleaning.com/booking.
Frequently Asked Questions
Do I need to clean before the cleaners arrive? No. You don't need to dust, wipe, or scrub anything before we get there. The only thing that helps is picking up clutter so we can reach surfaces. Clear kitchen and bathroom counters, move toys and shoes off floors that need vacuuming, and put dishes in the sink or dishwasher. Ten minutes of tidying makes a real difference, but the actual cleaning is our job.
How far in advance should I leave special instructions? Anytime before the visit works. You can flag specific requests in your booking notes when you schedule, leave a written note on the counter the morning of, or message us through your account. The earlier we know, the better we can plan the visit.
What should I do with my pets during a cleaning? If your pet is anxious around unfamiliar people, plan to keep them in a separate room, crated, or outside during the visit. Pets that are calm with strangers are usually fine, but mention them in your booking notes so the team isn't surprised at the door. Our products are safe around dogs and cats.
Do I have to be home during my house cleaning? No. Most of our regular clients leave a key or a door code and go about their day. Every cleaner on our team is background-checked and fully insured. If it's your first visit, being home is a good way to meet the team and walk through preferences, but it is not required.
What information do I need to provide before my first cleaning? Make sure we know how to get in (key, door code, or you'll be home), where to park, any alarm or gate codes, and whether there are pets we should know about. Getting these details settled on the front end means there's no scramble on the day of your cleaning.
Ready to schedule your first cleaning? Book online in 60 seconds or call 412-981-1122. Serving Wexford, Cranberry Township, Fox Chapel, Sewickley, and 47 communities across the greater Pittsburgh area.